IT support analyst

Your new company This is an exciting opportunity to join a global technology organisation that delivers cutting-edge software solutions to clients across the retail and fuel sectors. Known for its commitment to innovation, customer service, and employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued. Your new role As an IT Support analyst, you'll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You'll manage incoming cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you'll also contribute to first-level activities and collaborate with global teams to drive service excellence.

This hybrid role is based in Southampton and operates on a rotating 4-on/4-off shift pattern, covering Monday to Sunday between 06:00 and 23:00. Flexibility is essential, with occasional requirements for out-of-hours support, meetings, and training.

What you'll need to succeed To thrive in this role, you'll bring:

• 2+ years' experience in a technical helpdesk or IT support role
• Strong customer service skills and a proactive mindset
• Working knowledge of Windows OS (Windows 7 onwards)
• Basic networking knowledge
• Experience with SQL and database management (preferred)
• Understanding of payment systems and processes (preferred)
• Excellent communication, problem-solving, and time management skills

What you'll get in return You'll receive a competitive salary, market-leading benefits, and access to a quarterly perks programme. The company promotes a healthy work-life balance with hybrid working arrangements and supports continuous learning through professional certifications and leadership development. The culture is inclusive, collaborative, and driven by innovation - offering a supportive environment where you can grow and make a real impact. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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