IT Technician

Role: Technical Support Engineer
Location: Newcastle-under-Lyme
Rate: TBC
Duration: 6 Months


Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. They are looking to undertake two major transformation projects - a full hardware refresh and a system upgrade. To support this, they are looking for two experienced BAU 1st/2nd Line Support Engineers to maintain day-to-day operations.

What you will be doing:

• Delivering hands-on technical support across a busy IT environment
• Managing tickets via the department's service desk system
• Providing both face-to-face and remote support to a diverse user base
• Supporting Active Directory tasks including password resets and account provisioning
• Handling desktop support, printer issues, and general hardware troubleshooting
• Supporting Windows 10 and 11 environments
• Maintaining and supporting O365 applications
• Working in a fast-paced, varied workload environment

What we are looking for:

• Proven 1st/2nd line support experience in a BAU setting
• Strong communication and interpersonal skills - able to support users at all levels
• Experience with Active Directory, desktop support, and ticketing systems
• Familiarity with Winpath would be desirable
• Public Sector experience strongly preferred
• Knowledge of Windows OS, O365, and general IT troubleshooting
• Ability to work independently and manage competing priorities
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)