Interim CRM Analyst

Your new company
A leading UK consumer brand is on a mission to transform how people manage essential household services. With millions of customers and a reputation for innovation, they are committed to delivering smarter, data-driven solutions that save people time and money.

Your new role
As a Senior Customer & CRM Analyst, you'll play a pivotal role in shaping marketing strategy through data. Working within the Marketing Analytics team, you'll focus on optimising CRM programmes and improving customer journeys, while collaborating closely with marketing stakeholders to drive informed decisions.

You'll be responsible for:

• Analysing CRM performance and identifying opportunities for optimisation
• Monitoring KPIs, automating reporting, and diagnosing trends
• Developing analytical tools and models to enhance capabilities
• Partnering with marketing teams to influence strategy and improve customer experience

What you'll need to succeed:

• Strong proficiency in SQL (essential)
• Experience in a CRM or customer-focused analytics role
• Familiarity with Python for automation and modelling (or willingness to learn)
• Knowledge of BI tools such as Tableau; Git/dbt experience is a plus
• Excellent communication skills and ability to present insights to senior stakeholders

What you'll get in return
You'll join a collaborative, inclusive environment that values professional growth. Alongside a competitive salary, you'll benefit from a hybrid working model and the chance to make a real impact on millions of customers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk