2nd Line Support Engineer

Role: 2nd Line Support Engineer

Location: Swindon

Salary: £28,000 – £35,000 DOE + benefits

Job Type: Full-time, permanent

About the Company

We are working with a well-established and expanding MSP that supports a wide range of SME clients across the South West. Due to continued growth and an increase in client demand, they are looking to strengthen their service desk with an experienced 2nd Line Support Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys variety, problem-solving and providing first-class service in a dynamic environment.

The Role

As a 2nd Line Support Engineer, you’ll act as an escalation point for the 1st Line team, troubleshooting and resolving a wide range of technical issues. You’ll also get involved in project work such as migrations, upgrades and new technology deployments. The role offers plenty of scope to broaden your skills across cloud, networking, security and telephony.

Key responsibilities include:

• Handling escalated tickets and providing 2nd line technical support to SME clients
• Supporting and administering Windows Server, Active Directory and Microsoft 365 environments
• Troubleshooting networks, firewalls, VPNs, switches and WiFi
• Assisting with cloud migrations, system upgrades, and backup solutions
• Maintaining accurate documentation and asset records
• Providing occasional onsite support in the local area
• Mentoring junior team members and contributing to knowledge sharing

About You

We’re looking for a customer-focused support engineer with strong troubleshooting skills and a proactive attitude.

Essential skills & experience:

• 2+ years’ experience in a 2nd Line or similar technical support role
• Good knowledge of Windows Server, Active Directory, Group Policy
• Hands-on experience with Microsoft 365 administration (Exchange, Teams, SharePoint, Intune)
• Solid understanding of networking (TCP/IP, routing, VPN, firewalls)
• Strong diagnostic skills and ability to resolve complex issues
• Confident communicator with excellent customer service skills
• Full UK driving licence and willingness to travel locally when required

Desirable skills:

• Experience with Hyper-V or VMware
• Exposure to VoIP / hosted telephony solutions
• Knowledge of cybersecurity best practices
• Relevant industry certifications (CompTIA, Microsoft, Cisco, ITIL)

What’s on Offer

• Competitive salary in the £28,000 – £35,000 range (DOE)
• Clear career development and training opportunities (certifications supported)
• A friendly, collaborative MSP environment with exposure to a variety of technologies
• Hybrid working options after probation
• The chance to work with a growing business where your input makes a real difference

Apply Now

If you’re a motivated 2nd Line Support Engineer looking to join a progressive MSP in Swindon, we’d love to hear from you. Apply today with your CV to be considered.