3rd Line Support Engineer

Role: 3rd Line Support Engineer

Location: Cardiff (Hybrid – 3 days in office)

Salary: £35,000 – £40,000 per annum

Benefits: Flexible hybrid working, career development, and supportive team culture

Our client, a leading IT services provider, is seeking a 3rd Line Support Engineer to deliver high-level technical support across complex systems and infrastructure. This is a great opportunity to work within a collaborative environment where your technical expertise will directly influence service quality and client satisfaction.

What you’ll do

• Provide advanced troubleshooting and resolution for escalated technical issues
• Support and maintain infrastructure including servers, networks, and cloud environments
• Deliver technical guidance and mentoring to 1st and 2nd line engineers
• Manage system upgrades, patching, and configuration changes
• Work closely with internal teams and external stakeholders to ensure seamless service delivery

You’ll collaborate with cross-functional teams to enhance system reliability, security, and performance across client environments.

What we’re looking for

• Proven experience in a 3rd Line or senior technical support role
• Strong knowledge of Microsoft technologies (Windows Server, O365, Azure AD)
• Experience with networking, firewalls, and virtualisation (VMware/Hyper-V)
• Familiarity with backup, monitoring, and IT security solutions
• Excellent problem-solving and communication skills

The ideal candidate will be proactive, customer-focused, and comfortable managing a varied workload in a dynamic support environment.

Why join?

• Hybrid model – 3 days in the Cardiff office
• Training and career development opportunities
• Collaborative, friendly team culture
• Opportunity to work with the latest technologies