IT Technician

Role: IT Technician

Location: Ludlow (office-based with field support across client sites)

Salary: £30,000 – £35,000

Benefits: Pension, training support, professional development, certification opportunities

Our client, a leading UK managed IT services provider with over 20 years’ experience delivering business IT support, security, cloud solutions and development services, is looking for an IT Technician to join their technical team. They support a broad customer base with proactive helpdesk support, on-site field services and strategic IT solutions.

This role is ideal for someone who enjoys variety, working with modern business technologies, and developing real technical expertise while helping customers get the most from their IT.

What you’ll do

• Deliver 1st and 2nd line helpdesk support for business clients
• Provide on-site field support, troubleshooting hardware, network and software issues at customer locations
• Support Microsoft 365, cloud services and account configurations
• Assist with server and workstation deployments, maintenance and upgrades
• Troubleshoot and maintain network infrastructure (LAN/Wi-Fi, routers/switches)
• Provide cybersecurity support (antivirus, patching, user permissions)
• Assist with data backup, Acronis solutions and recovery tasks
• Document incidents and follow escalation procedures for complex issues
• Maintain positive client relationships through clear communication and timely resolution

You’ll work closely with senior engineers and customer contacts to deliver reliable and professional IT services that keep businesses running.

What we’re looking for

• Previous experience in IT support or technician role (MSP experience desirable)
• Good working knowledge of Microsoft 365, Windows environments and Active Directory
• Basic networking understanding (TCP/IP, DNS, DHCP, VPN)
• Hardware, software and peripheral troubleshooting experience
• Willingness to work on-site across customer locations (full UK driving licence)
• Customer-friendly communication skills and a proactive attitude
• Basic understanding of cloud technologies and cyber security principles

The ideal candidate will be organised, self-motivated, and keen to contribute to a growing, expert-led technical team.

Why join?

• Work with a respected, locally-rooted MSP with a strong reputation for service excellence
• Exposure to a wide range of technologies including Microsoft 365, cloud solutions, cybersecurity tools and networking hardware
• Opportunity for professional development and certified training
• A varied role combining remote, office and on-site field work
• Play a key part in supporting business clients and enhancing their IT performance



Apply now to help shape delivery across managed services, support and technical innovation.