1st Line Helpdesk Technician

1st Line Helpdesk Technician - £25,000 – £30,000 per annum - Dartford (On-site, 5 days a week) - Managed Services Provider About the Role We are seeking a proactive and customer-focused 1st Line Helpdesk Technician to join our IT support team. This role is ideal for someone passionate about technology and delivering excellent service to end-users. You will be the first point of contact for IT-related issues, providing timely and effective support.Role and Responsibilities

• Respond to user requests and issues: Handle incoming queries and accurately document them.
• Basic troubleshooting: Diagnose and resolve common technical problems, guiding users through solutions.
• User account management: Assist with account creation, password resets, and permissions.
• Software installation and configuration: Install, configure, and update applications and antivirus programs.
• Hardware setup and maintenance: Prepare and maintain computer equipment for end-users.
• Document issues and solutions: Record troubleshooting steps and resolutions.
• Escalate complex issues: Identify and escalate advanced technical problems to senior engineers.
• Maintain IT inventory: Track IT assets and assist with inventory management.
• Deliver excellent customer service: Communicate clearly and professionally with users.
• Continuous learning: Stay updated on new technologies and IT trends.

Essential Skills & Experience

• Strong communication and problem-solving skills.
• Basic knowledge of IT systems, hardware, and software.
• Ability to work independently and as part of a team.

Nice to Have

• University degree in IT or related field.
• 1–3 years’ experience working in a Managed Service Provider (MSP) environment.

Salary and Details

• £25,000 – £30,000 per annum
• Dartford (On-site, 5 days a week)
• Permanent Role

1st Line Helpdesk Technician - £25,000 – £30,000 per annum - Dartford (On-site, 5 days a week)