Apprentice ICT Technician - Slough

Our client is offering one lucky apprentice a fantastic opportunity to join our expanding team of IT engineers. Within this role, you will further expand your knowledge and gain extensive skills in IT. We are a managed services provider in the IT and Telecoms industry, working with a wide range of businesses across England.

You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

• 1st line support for IT queries (telephone hotline)
• Use of remote tools to assist customers in troubleshooting problems
• Manage technical issues & solutions within the company help desk system
• Ensure clear, professional communication between the team and customer
• Create and maintain self-help documents
• Acting as first response to all incoming support tickets
• Make sure that client documentation is well maintained
• Onsite visits to our clients’ offices to help them with IT
• Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
• Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Patience