Business Administration Apprentice - IT Managed Services - Broadbridge Heath

A fantastic opportunity has just arisen within one of our established clients, a leading ICT Managed Services Provider based in Broadbridge Heath. We are looking for someone eager to support our highly successful across our operations and accounts teams. ICT capability is a must, especially across Excel and tracking systems. 

We are looking to recruit a Business Administration Apprentice to work in a small but busy office environment on a full-time, permanent basis. The hours are 09:00-17:30 with an hour for lunch.  

This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration.  

Role and responsibilities include:  

• To be the first point of contact for new and existing customers  
• Log all service-related calls on the in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated  
• Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines
• Liaise with management at head office, suppliers and customers at all levels  
• Keep track of all on-site consumables and replenish stock  
• Provide a high level of customer service  
• Load supplier invoices onto accounts package and reconcile against purchases made  

Experience, skills and qualities required:  

• Customer service experience preferable  
• Administration experience essential  
• The ability to work under pressure in a time-sensitive role  
• Good time keeping and communication skills are imperative  
• Be able to take ownership of workload  

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

• Maths and English GCSE, grade C (4) or above (Desired)