2nd Line Support Engineer

• 2nd Line Support Engineer
• Plymouth, Devon
• c£32,500 per year
• Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities)

Skills and Experience:

• Ability to work under pressure and manage multiple projects
• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Full driving licence is essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment. Preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience of Agile methodologies would an advantage

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site.

This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP.

You'll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement.

Applications:

Please contact John Noonan here at ISR to learn more about this new role working as a 2nd Line IT Support Engineer and our exciting client based in Devon and their ongoing growth plans for 2026