Business Support Analyst
Business Support Analyst
12 Months
Desford, UK
£24.21/hr Umbrella Inside IR35
What You Will Do:
- Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
- Continuously learn and train users across the company on new digital platforms and tools
- Translate order to delivery business requirements into process and IT requirements
- Coordinate the delivery of work requests with various globally located Caterpillar IT teams and external partners translating business requirements into functional specifications
- Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare.
- Support all machine order management systems
- Support users with advanced daily system issues
- Create and maintain system documentation
- Create and maintain local business support processes
- Participate in the execution of the SAP Product Testing and the System Integration Testing
- Provide support for invoice-related queries to dealers and international customers
- Manage and coordinate inter-company invoicing adjustments
- Provide certificates of origin upon request
- Lead issue resolution with globally located support teams and external business partners
- Work with an international team
- Leverage Lean thinking & methodologies
- Participates in customer support processes and activities for the implementation of new or existing applications.
- Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
- Translate client's requirements to functional documentation, participate in technical designs and test plan with coaching and training.
- Conduct change management activities, including training, documentation, and roles & responsibility definition.
Education Requirement:
Bachelor's degree from an accredited college or university, preferably in Business, Supply Chain, IT, Engineering, or Marketing
What Skills You Will Have:
Business Analysis:
- Explains the key concepts, techniques and steps involved in the business analysis process.
- Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
- Outlines the scope of the business analysis process.
- Understands the purpose of each business analysis technique and their specific needs.
Previous experience with the below:
- Dealer and/or Orders Support
- Lean Project Participation and/or Management
- Strong business acumen
- Excellent planning and organizational skills
- Ordering Systems Mach1 SAP user experience
- Working knowledge of ordering systems/processes (preferably related to machine prime product, but can include engines, parts or work tools ordering systems)
- General understanding of the organization, products, policies, and procedures