Infrastructure Engineer

Infrastructure Engineer

Our client, a highly reputable business located in the heart of Kent, is hiring an Infrastructure Engineer to join their internal IT department to provide 3rd line escalation support & project management to their Microsoft IT ecosystem. The ideal candidate will have a broad range experience across service desk, networking and infrastructure gaining exposure to Windows Servers, 365/Azure, SharePoint and AD/Exchange as the company continues its on premise to cloud transformation program.

Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 to £45,000 circa, to be based in Maidstone, Kent (5 days per week, working 7am to 4pm or 8am to 5pm) with additional benefits including a 5% bonus potential.

What you'll do:

• Provide support across hardware, software, phones, mobiles, and specialist systems.
• Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
• Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
• Set up new sites, accounts, and mobile devices.
• Maintain IT documentation and ensure smooth daily operations.

• Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have.
• Previous experience working within an Internal IT department is a nice to have.
• ERP management capabilites (ideally COINS or Netsuite) is a nice to have
• Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
• Strong knowledge of Microsoft environments (Azure, 365, Office, SharePoint, AD, Exchange) is a must have.
• Confident, customer-focused problem solver with excellent communication skills.
• Full UK driving licence and flexibility to travel to sites (company pool vehicle provided)