IT Support Technician Apprentice
The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects.
Role
The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. As part of this role, you will also support site-based IT activity and work with external suppliers when required.
You will be supported by a team of five who work across our projects; Heathrow Airport, Tilbury Energy Tunnel (TKRE), High Speed 2 and track infrastructure, Thames Tideway Tunnel and water treatment in Slough.
Key Responsibilities:
- Provide first-line IT support via calls, desk-side assistance, remote support, and site visits
- Resolve day-to-day IT issues, escalate unresolved problems, and track them through to completion
- Build, configure, maintain, and recycle IT devices
- Prepare and deploy equipment for onboarding new users
- Deliver training and support to new users to ensure they understand company systems and policies
- Provide audio-visual support at Chiswick Head Office
- Carry out software and driver updates
- Perform hardware maintenance and basic repairs
- Assist with delivery of IT projects
- Maintain stock levels and update the stock/asset database
- Support project IT teams as required
Skills and Experience:
- Pro-active
- Strong attention to detail with a logical approach to problem solving
- Ability to deliver clear and confident communication to both technical and non-technical users
- Team player
- Resilient and flexible when handling changing priorities
- Motivated to learn and develop a career in IT
- Experience in an IT or technical support environmental is desirable
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
- Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Thursday, between 9.00am - 6.00pm Friday - 9:00am - 4:00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd March 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Motivated
- Passion for ICT
- Troubleshooting
- Hardware and software
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)