Help Desk Engineer – Law Firm
Our client, a leading and world-renowned US Law Firm is seeking a Help Desk Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office.
Due to an exciting phase of growth our client is looking to add a Help Desk Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business.
This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm.
Key Responsibilities:
- Provide a high-level of support for iPhones and iPads
- Meeting room setup including hybrid meetings using both Teams and Zoom
- Log and manage support calls
- Be proactive in resolving technical faults, escalating where necessary
- Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff
- Ensure service levels are maintained, prioritizing tasks where necessary
Key Experience:
- A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users
- Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages
- Experience in providing iOS and Android support
- Excellent communicator, confident liaising with colleagues all levels
- Confident working both independently and as part of the wider team
This is an excellent opportunity for a Help Desk Engineer to join a thriving US Law Firm who are leaders within their field.
You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work.
CVs are being reviewed, so please apply now for immediate consideration.