Systems Manager
How Will You Make An Impact Multi-Site IT Coordination
- Oversee all IT operations across Purdey's three sites.
- Ensure consistent service quality and business continuity.
- Represent Purdey in Richemont IT coordination and governance meetings.
- Manage and support core business systems (ERP, CRM, Finance, POS). Coordinate system upgrades, configurations, and data integrations with vendors and Group IT.
- Maintain documentation and provide user training for all applications. CRM Support Administer CRM systems, including user management and access.
- Manage data cleansing, uploads, and integrations across platforms. Ensure accurate tracking for Retail, Marketing, and Membership teams. Programme & Project Management Plan and manage Purdey's annual IT programme and digital transformation initiatives.
- Deliver IT projects on time, within budget, and aligned with Richemont standards.
- Collaborate with Richemont Group project managers on local and global initiatives.
- Manage IT budgets (CAPEX and OPEX) across all Purdey sites.
- Oversee vendor contracts, renewals, and conduct performance reviews. Forecast, track, and report IT spend in partnership with Finance and Group IT.
- Lead yearly IT and security audit activities and coordinate remediation actions.
- Ensure GDPR/DSAR compliance and adherence to Richemont data protection standards.
- Maintain proper controls for user access, finance system integrity, and sensitive data.
- Engagement Represent Purdey in Group Technology, Security, and IAM reviews.
- Provide regular reports on IT incidents, project progress, and budgets. Build strong relationships with key stakeholders and translate technical updates into clear business communications
- Proven experience in IT coordination, systems management, or application support within a multi-site or group environment.
- Familiarity with ERP (ApparelMagic), POS, Salesforce CRM, and Sage Finance systems.
- Strong understanding of system integrations, workflow improvements, and data integrity principles.
- Experience managing IT budgets (CAPEX/OPEX) and third-party vendors effectively.
- Skilled in project management, audit readiness, and stakeholder communication.
- Awareness of cybersecurity, data protection, and governance frameworks.
- A strong relationship builder, confident in representing the brand to both Group stakeholders and external vendors.
- Calm, professional, and solutions-focused, particularly when working under pressure.
- Detail-oriented and disciplined with documentation, follow-up, and process adherence.
- Able to communicate effectively at all levels and present confidently to senior leadership and ExCo.
- Strong verbal and written communication skills in English. Proficiency in Microsoft Office tools (Excel, PowerPoint).