IT Solutions Technician Apprentice (L3) – Habs School – Elstree, WD6 3AF – £18k p/a – 37.5hrs/w
Role
This is an excellent opportunity for someone with a passion for technology to develop their skills in a professional, supportive environment, working alongside experienced IT professionals and supporting a dynamic educational community.
Key responsibilities:
First-line Support
- Respond to IT support requests from staff and students via our helpdesk system, email, or in person
- Troubleshoot and resolve issues with hardware, software, and network connectivity
Equipment Setup & Maintenance
- Install, configure, and test IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboards
- Assist with regular maintenance tasks to ensure equipment and systems remain reliable and secure
User Support & Training
- Provide guidance to staff and students on the use of school systems and applications
- Support the induction of new staff with IT systems and processes
System Administration
- Assist in managing user accounts, permissions, and email systems
- Help maintain accurate asset registers and records of repairs or replacements
Project Support
- Participate in IT improvement projects such as upgrades, deployments, and system migrations
- Assist in testing new software and hardware solutions
Health & Safety / Compliance
- Follow data protection and safeguarding policies at all times
- Ensure IT equipment is handled safely and securely
Training
- Expected duration: 16 months
- Apprenticeship level: Level 3 (Advanced)
- Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 10th September 2025
- Start Date
- Monday, 29th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Interest in IT
- Desire to Learn and Develop
- Willingness to Travel
Qualifications
- English GCSE, grade 4 (C) (Essential)
- Maths GCSE, grade 4 (C) (Essential)
- Computer Science/IT GCSE, grade 4 (C) (Desired)
- Computer Science/IT A Level, grade C (Desired)
- Computer Science/IT BTEC, grade Pass (Desired)
About the Employer
- Company
- Haberdashers' Elstree Schools
- Location
- Butterfly Lane, Elstree, Borehamwood, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Haberdashers' Elstree Schools
- Location
- Butterfly Lane, Elstree, Borehamwood, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted