IT Support Apprentice
Are you passionate about technology and eager to start a career in IT? We are looking for an IT Support Apprentice to join our growing team and develop hands-on experience in a fast paced-supportive environment.
Role
- Providing 1st line helpdesk support for IT and business tool queries.
- Assisting with hardware and software installations, including new starter setups.
- Supporting on-site installation and decommissioning of IT services.
- Helping with basic networking tasks such as PC and printer setup.
- Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook).
- Contributing to the creation of FAQs and help guides for IT troubleshooting.
- Shadowing experienced IT staff on projects and routine operational tasks.
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Opportunity to progress within the company upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 14th January 2026
- Start Date
- Wednesday, 21st January 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)