Premier Technical Support Specialist
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.
Join Lenovos Premier Technical Support team in Bratislava as a Technical Support Specialist. In this full-time role, you will deliver best-in-class support to Lenovos Premier Support customers, providing remote troubleshooting and case management for Lenovo client products (notebooks, desktops, tablets). You will work closely with Technical Account Managers and field engineers to ensure timely resolution and exceptional customer experience.
This position is based in our Bratislava office with hybrid work options and occasional collaboration with international teams.
Key Responsibilities
Want to hear more on Premier Support? Have a look at what our teams says on Premier Support:
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
greater end user satisfaction.
Shape a new Services culture with us!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.
Join Lenovos Premier Technical Support team in Bratislava as a Technical Support Specialist. In this full-time role, you will deliver best-in-class support to Lenovos Premier Support customers, providing remote troubleshooting and case management for Lenovo client products (notebooks, desktops, tablets). You will work closely with Technical Account Managers and field engineers to ensure timely resolution and exceptional customer experience.
This position is based in our Bratislava office with hybrid work options and occasional collaboration with international teams.
Key Responsibilities
- Diagnose hardware and software issues remotely via phone and email.
- Provide accurate solutions and guide customers through resolution steps.
- Dispatch parts and coordinate field engineers for onsite repairs when needed.
- Monitor and manage open cases to ensure timely closure.
- Collaborate with Technical Account Managers to track and resolve complex cases.
- Document troubleshooting steps and share insights on recurring issues.
- Educate customers using Lenovo guidelines and best practices.
- Maintain high first-time fix rates and deliver exceptional customer communication.
- Bachelors degree in IT or related field (or equivalent practical experience).
- Minimum 3 years in technical support or IT services roles.
- Strong knowledge of Windows operating systems and Microsoft products.
- Proven ability to troubleshoot hardware and software across client devices.
- Experience working with field service providers and remote support tools.
- Business-fluent English (written and spoken); additional languages are an advantage.
- Excellent communication and problem-solving skills.
- Ability to manage priorities and work independently in a fast-paced environment.
- A multitude of professional and personal opportunities for career growth and development.
- Charity, volunteering, and ESG activities.
- An international organization with a high focus on all types of Diversity in the team.
- 3 sick days per year.
- Additional vacation days.
- 100% sick leave compensation up to 2 months per year.
- A broad selection of soft / hard skills trainings and individual mentoring.
- Employer contribution to the Third Pillar Pension System.
- Life life events insurance, fully covered by company.
Want to hear more on Premier Support? Have a look at what our teams says on Premier Support:
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
greater end user satisfaction.
Shape a new Services culture with us!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.