IT Support Analyst 1st 2nd line

Location: Edinburgh (Hybrid after onboarding)Salary: £32,000 - £38,000 + Benefits Working Pattern:

• Initial: 5 days per week on-site
• After onboarding: Hybrid (3 days office / 2 days home)
• Travel: Occasional travel to Dundee (approximately every 2 weeks)

We're looking for an IT Support Analyst to join our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity.

• Deliver 1st and 2nd line support for desktops, laptops, mobile devices, and core business applications.
• Support Microsoft 365, Active Directory, and other enterprise systems.
• Assist with user onboarding, device deployment, and system configuration.
• Maintain network connectivity, security, and backup solutions.
• Participate in IT projects, including system upgrades and security improvements.
• Provide clear communication and excellent customer service to staff at all levels.

• Strong troubleshooting skills for Windows OS (Windows 10/11).
• Proficiency in Microsoft 365 and Azure Active Directory.
• Knowledge of networking (DNS, DHCP, IP routing) and cyber security principles.
• Ability to support 200+ user environments onsite and remotely.
• Excellent communication and documentation skills.

• Lab experience
• MSP background
• Backups experience
• Hyper-V
• O365
• Cyber Essentials
• ISO27001

• Generous holiday entitlement and enhanced pension contributions.
• Health cash plan, cycle-to-work scheme, retail discounts, and free on-site parking.
• Access to wellbeing services, virtual GP, and emotional support.
• Career development opportunities, training, and mentoring.

Should the above sound like you please send a copy of your latest CV or call for a confidential discussion.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.