Hotel IT Applications Lead

Hotel Applications Lead - Opera PMS - Oracle Simphony

Our client, a global high-end hotel chain, are looking to recruit the services of an experienced Hotel Applications IT Lead, to be based in their offices in central London. This is a unique opportunity to lead and optimize hotel technology solutions across a multi-property environment, ensuring systems are configured to the highest standards and aligned with business needs.

Key Responsibilities:

• Maintain and support global hotel applications including Opera PMS, Oracle Simphony POS, SynXis CRS, Microsoft Dynamics CRM, and other associated systems
• Coordinate and implement projects related to core central systems
• Develop and enforce security standards, SOPs, and system guides
• Manage version upgrades, functionality testing, and introduce new features
• Act as escalation point for hotel application issues and assess change requests
• Collaborate with internal stakeholders and third-party vendors to ensure quality delivery

Required skills and experience:

• Proven experience in hotel technology systems within a multi-property environment
• Advanced knowledge of at least one of the following: Opera PMS, Oracle Simphony POS, Microsoft Dynamics CRM, SynXis CRS
• Strong project management skills and ability to enforce processes and standards
• Excellent communication skills in English
• Previous supervisory experience in hotel operations with significant technology responsibilities.

This is the chance to join a prestigious organisation with a competitive salary and benefits package, professional development opportunities, and travel opportunities to different sites in the UK and overseas. Please apply with your CV for more information.