Customer Success Executive

The Customer Success Executive will play a crucial role in supporting clients within the business services industry by fostering strong relationships and ensuring their needs are met. This permanent role requires excellent communication skills and a proactive approach to problem-solving. Full training will be provided.

Client Details

This is a really exciting opportunity to work with a rapidly growing start up organisation in the technology sector. Due to continued growth, they are currently recruiting for a Customer Success Executive to join their team on a permanent basis. This is a fast paced, dynamic organisation and would suit someone who is eager to learn and develop, with excellent communication skills and a proactive mindset.

Description

Onboarding & Implementation: Support new customers from setup to first success; helping HR teams automate their reference checks quickly and confidently.

Customer Relationship Management: Act as the primary point of contact for day-to-day support and account growth, ensuring users maximise value.

Product Expertise: Become a platform expert, providing proactive guidance, training sessions, and troubleshooting to help customers get the best results.

Retention & Upsell: Identify opportunities for account expansion by understanding customer goals and aligning them with the organisation's evolving features and integrations.

Insights & Feedback: Capture customer feedback to inform product improvements and collaborate closely with our Product and Sales teams to enhance the customer journey.

Performance Tracking: Monitor usage and success metrics across your accounts, using data to spot trends, risks, and growth opportunities.

This is a dynamic role with room to grow and evolve over time. You'll have the opportunity to shape how things are done, improve existing processes, and make a meaningful impact. As the company expands, the role can develop in line with your interests and strengths, offering scope for progression and personalisation.

Profile

A successful Customer Success Executive should ideally have:

• Experience in customer success, account management, or client support roles
• Excellent communication and relationship-building skills to effectively engage with clients.
• A proactive mindset and strong problem-solving abilities to address client needs.
• Familiarity with using CRM systems to manage client accounts and interactions.
• A focus on delivering exceptional customer service and fostering long-term client relationships.
• Please note we are also able to consider entry level graduate profiles who are looking for their first step

Job Offer

• A competitive salary, negotiable depending on experience
• 25 days annual leave plus bank holidays
• A chance to grow within a fast paced start up organisation
• Potential for career growth within a supportive and professional environment.
• The opportunity to be mostly remote, with 1 day a week from an office