Deskside Support Engineer

Our client are seeking a skilled Deskside Support Engineer to provide exceptional IT support within their Financial Services industry. This permanent role is based in Leeds and offers an exciting opportunity to work in a fast-paced technology environment based in Bournemouth.

Client Details

This organisation is a well-established entity within the business services sector, recognised for its commitment to delivering high-quality technology solutions. As part of a medium-sized team, the company provides robust IT support to ensure operational efficiency.

Description

The key responsibilities for the Deskside Support Engineer are:

• Provide on-site technical support to resolve hardware and software issues efficiently.
• Assist with the installation, configuration, and maintenance of IT systems and equipment.
• Ensure timely resolution of tickets logged through the IT support system.
• Maintain accurate documentation of IT processes and procedures.
• Collaborate with the wider technology team to implement IT projects and upgrades.
• Deliver excellent customer service to internal and external stakeholders.
• Identify and escalate recurring issues to relevant teams for resolution.
• Ensure compliance with company IT policies and procedures.

Profile

A successful Deskside Support Engineer should have:

• Proven experience in an IT support or similar role within the business services industry.
• Strong knowledge of hardware, software, and network troubleshooting.
• Experience in using and supporting IT ticketing systems.
• Familiarity with ITIL principles and best practices.
• Excellent problem-solving and organisational skills.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Proficiency in Microsoft Office Suite and other relevant software.
• A customer-focused attitude and a commitment to providing high-quality support.

Job Offer

• Competitive salary ranging from £40,000 to £50,000 GBP.
• Permanent position
• Opportunities for professional growth and development in a supportive environment.
• Comprehensive benefits package.

If you are an experienced Deskside Support Engineer and are ready to take the next step in your technology career, we encourage you to apply today!