Customer Success Manager

Customer Success Manager 12 month fixed term contract (maternity cover - 37.5 hours, Monday to Friday) Hybrid – 2 days at our office, 3 days working from home Up to £40,000 plus benefits below

About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network, with a reputation built on expertise, award-winning advice and a people-first culture. With over 250 awards and counting, we’re proud of the impact we’ve made, and even prouder of the people behind it.

But we’re not standing still. MAB is on a journey of transformation, building smarter systems, empowering our teams and creating space for innovation. We’re not just adapting to change; we’re leading it. Through technology, fresh thinking and bold ideas, we’re shaping a future where customer experience is seamless, personalised and consistently excellent.

Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers.

Find out what it's like to work here from our people: Watch here

About the role

As a Customer Success Manager, you’ll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software solutions, driving high customer satisfaction and long-term engagement.

You’ll work consultatively, providing strategic advice and best practice guidance, while collaborating across departments to deliver seamless customer experiences. From onboarding and training to feedback and innovation, you’ll be the voice of the customer within MAB.

We're looking for someone with:

• Excellent communication and relationship-building skills
• A strategic thought process with a customer-first mindset
• Experience learning and delivering training to others of complex portals and systems
• Strong problem-solving and project management abilities
• Comfortable working independently and collaboratively
• Passion for continuous improvement and innovation
• An ability to manage multiple priorities and deliver high-quality outcome

What’s in it for you?

Private Medical Insurance (Vitality)?? 25 days annual leave plus your birthday off Pension package (L&G) Share save scheme (Equinity) Flexible working hours with hybrid working? Learning & Development opportunities including coaching and qualification support? Free parking on-site and locally within a 10 minute walk (rota basis)Discounts, vouchers and freebies across 100's of retailers Inclusive culture with forums and networks from day one

Recruitment process 1st stage interviews will take place on Microsoft Teams in early November, followed by a 2nd stage interview in-person at our Derby office.

Everyone is welcome We’re committed to building a diverse and inclusive team. Everyone is welcome at MAB, regardless of age, background, identity or experience. If you’d like to hear how we can support you by adjusting our recruitment process, please contact .uk.

Please note we are unable to consider candidates requiring visa sponsorship at this moment in time and we are unable to accept speculative CVs from recruitment agencies with a full PSL in place.