IT Support Engineer (Senior Support)

Technical Support Engineer / Senior Support - Leeds - £26,000 - £32,000 DOE

Location: Leeds, West Yorkshire
Salary: £26,000 - £32,000 per annum (Depending on Experience)
Job Type: Full-Time, Permanent
Industry: Managed Service Provider (MSP)

Are you a hands-on IT professional looking to take the next step in your technical career? Do you enjoy solving complex technical problems and mentoring junior colleagues? Join a growing, locally focused MSP in Leeds and be part of a collaborative and forward-thinking team.

As a Technical Support Engineer, you'll play a key role in delivering outstanding 2nd Line Support to a broad range of clients across the West Yorkshire area. This is a hands-on role, ideal for someone who thrives in a dynamic environment and enjoys sharing their knowledge with others. You'll work closely with our 1st Line team, offering mentorship and guidance, while also handling escalated technical issues and contributing to project work.

• Provide 2nd Line technical support via phone, email, and remote tools

• Troubleshoot and resolve issues across Windows Server, Office 365, networking, and endpoint devices

• Support on-site client visits when required

• Assist with onboarding and training of junior support staff

• Work closely with senior engineers on escalations and project deployments

• Maintain documentation and contribute to continuous service improvement

• Proven experience in a 2nd Line Support role, ideally within an MSP environment

• Strong knowledge of Windows Server, Active Directory, Office 365, networking fundamentals, and desktop support

• Experience mentoring or guiding junior staff is a big plus

• Excellent communication and problem-solving skills

• Full UK driving license (some local travel may be required)

• Competitive salary of £26,000 - £32,000 depending on experience

• Friendly, close-knit team environment

• Ongoing training and professional development opportunities

• Varied client base and plenty of technical challenges

• Clear path for career progression within a growing business

Please apply below with an up-to-date version of your CV and we will be in touch right away!