1st Line Support Engineer

Job Title: 1st Line Support Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP)

About the Role

We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be the first point of contact for clients, providing technical support, troubleshooting, and ensuring issues are resolved quickly and professionally. This is an excellent opportunity to build your IT career, gain exposure to diverse technologies, and progress within a supportive team environment.

Key Responsibilities

• Act as the first line of support for client IT queries via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Log, prioritise, and escalate incidents when necessary
• Provide excellent customer service, keeping clients updated throughout the process
• Support the onboarding of new users, including account setups and configurations
• Document solutions and contribute to the internal knowledge base

Skills & Experience Required

• Previous experience in an IT support/helpdesk role
• Good understanding of Microsoft Windows, Office 365, and common desktop applications
• Basic knowledge of networking concepts (DNS, DHCP, TCP/IP)
• Strong problem-solving skills and a logical approach to troubleshooting
• Excellent communication and customer service skills

What We Offer

• £25,000-£27,000 annual salary
• Exposure to a wide range of IT systems and environments
• Ongoing training and career development opportunities
• Supportive, friendly team environment
• Company Pension Scheme
• On-site Parking