IT Business Analyst

IT Business Analyst

Permanent | End User | Hybrid Working

We're working with a well-established end-user organisation that is continuing to invest in its internal technology and systems landscape. As part of this growth, they're looking to hire an experienced IT Business Analyst to join their team and play a key role in delivering systems improvements and business change.

This is an excellent opportunity for a Business Analyst who enjoys working close to the business, shaping requirements, improving processes, and supporting technology delivery in a stable, collaborative environment.

As an IT Business Analyst, you'll act as the bridge between business stakeholders and technical teams, helping translate business needs into clear, actionable requirements. You'll support the delivery of system enhancements, new applications, and improvements to existing platforms, working across multiple departments.

You'll be hands-on with analysis, process mapping, and stakeholder engagement, contributing throughout the full delivery lifecycle.

• Elicit, analyse, and document business and system requirements
• Run stakeholder workshops, interviews, and discovery sessions
• Produce high-quality documentation including user stories, process maps, and specifications
• Support IT teams throughout development, testing, and implementation
• Assist with UAT planning, execution, and issue resolution
• Identify process inefficiencies and propose system-led improvements
• Work collaboratively within Agile or hybrid delivery environments
• Maintain clear communication with business and technical stakeholders

Essential:

• Proven experience as an IT Business Analyst or similar role
• Strong background in requirements gathering and process mapping
• Experience working with IT systems, applications, or digital platforms
• Familiar with Agile and/or waterfall delivery methodologies
• Confident stakeholder engagement and communication skills
• Able to manage multiple priorities in a fast-paced environment

Desirable:

• Experience with data or reporting tools (e.g. Excel, Power BI, SQL)
• Exposure to Microsoft-based environments or enterprise systems
• Experience supporting UAT and system implementations
• Knowledge of tools such as Jira, Azure DevOps, Visio, or Lucidchart

• A genuine end-user role with long-term system ownership
• Exposure to meaningful, business-critical IT change
• Hybrid working and a supportive team culture
• Competitive salary and benefits package
• Clear opportunity to develop your BA skillset furthe