Project Officer

The Opportunity

Salary: £29,000–£31,650 Hybrid / North Yorkshire (ideal areas: Scarborough, Pickering, York) Full UK Driving Licence & Car Required

Are you a people-focused project professional who thrives in environments where you can make a genuine difference? Do you enjoy helping teams embrace new ways of working, supporting digital change, and bringing clarity and confidence to those who need it most? If so, this role offers the chance to shape meaningful transformation across a values-led social care organisation.This organisation is on an exciting multi-year digital transformation journey, modernising systems and processes that have previously relied on manual and paper-based practices. The work you do will have real impact—supporting frontline teams, improving the quality of care delivery, and helping the organisation become more efficient, data-driven and connected.

As Project Officer, you’ll play a key role in supporting the delivery of major digital projects including:

• Introducing a new digital rostering system
• Replacing legacy payroll and HR systems
• Supporting future digital improvements across estates, CRM and business operations

You’ll work closely with a small, friendly and passionate transformation team who genuinely care about making things better for colleagues and the people they support.

What you'll be doing?

• Supporting the planning and delivery of digital change projects
• Engaging with stakeholders across multiple services and locations
• Helping teams understand new systems, processes and ways of working
• Gathering and translating requirements, even where these are unclear
• Facilitating discussions, running training sessions and supporting onboarding
• Contributing to project documentation, tracking actions, risks and progress
• Playing a key part in embedding consistency, structure and project discipline

No two days will be the same — this is hands-on, people-centric work where your communication style, empathy and adaptability will make all the difference.

What you need

We’re not looking for someone rigidly tied to PRINCE2 or formal frameworks — we want someone who can adapt, simplify and support.

You’ll thrive in this role if you are:

• A natural relationship-builder with strong communication skills
• Curious, proactive and willing to roll up your sleeves
• Confident supporting colleagues with low digital literacy
• Comfortable facilitating workshops and guiding people through change
• Organised, structured and able to juggle multiple activities
• Experienced in digital, operational or business change projects

Experience in social care isn’t essential, but a values-driven mindset absolutely is.

Why join? This is more than a standard project role — it’s an opportunity to be part of meaningful transformation that supports vulnerable individuals and the people who care for them. You’ll join a warm, supportive and non-hierarchical environment where your ideas are valued and your work will have a real, human impact.