IT Support Technician Apprenticeship
To provide first-line technical support to staff and students across the college, ensuring the smooth operation of IT systems and services. This role is essential in maintaining a high standard of customer service and resolving IT issues efficiently to support teaching, learning, and administrative functions.
Role
- Act as the first point of contact for all IT-related queries via phone, email, in-person and through the Service desk
- Log, track, and resolve support tickets using the college’s helpdesk system
- Troubleshoot and resolve basic hardware, software, and network issues
- Set up and maintain user accounts, passwords, and permissions in line with college policies
- Install, configure, and update software and hardware on desktops, laptops, and mobile devices, including managing backups and supporting assistive technologies
- Perform basic network checks (Wi-Fi troubleshooting, cable testing, patching) under supervision and assist in monitoring and maintaining network equipment, storage devices and cloud services
- Support the use of college systems such as Microsoft 365, VLEs and MIS platforms
- Assist with classroom technology including projectors, interactive whiteboards, and AV equipment
- Assist with security activities, including implementing updates, performing anti-virus scans, managing access controls
- Escalate complex issues to second-line support or relevant teams when necessary
- Maintain accurate documentation of IT assets and support procedures
- Provide basic training and guidance to users on common IT tools and best practices
- Participate in routine maintenance tasks and IT projects as required
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- OAKLANDS COLLEGE
- Working Week
- Monday - Friday, 8.30am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Wednesday, 31st December 2025
- Start Date
- Wednesday, 7th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE, grade Level 4-9 (Essential)
- Maths GCSE, grade Level 4-9 (Essential)
About the Employer
Oaklands College
The Oaklands Education Group is a vibrant and diverse learning-centred community with a proud 100-year history of delivering transformational education. We are ambitious, innovative, and committed to being internationally known, nationally recognised, regionally relevant, and locally significant. As we continue to invest in our digital infrastructure, cloud services, and modern learning technologies, we are looking for a motivated and tech-curious apprentice to provide exceptional first-line technical support across the organisation. This role is perfect for someone passionate about IT, problem-solving, and helping others—someone who wants to develop real hands-on skills while working towards a recognised Level 3 qualification.