Billing Portal Onboarding and Operations

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

  • Own and manage global customer demand for payment portal registration, directly supporting faster billing and improved cash flow
  • Act as a key enabler in the Order-to-Cash process by ensuring customers are correctly onboarded to third-party payment portals
  • Partner closely with Sales, Finance, Legal, Compliance, and customers to align portal registration with contractual agreements
  • Deliver a seamless and positive customer experience throughout portal onboarding and ongoing support
  • Serve as a subject matter expert for global payment portal registration processes

What The Role Offers

  • End-to-end ownership of customer onboarding through third-party portals (e.g. SAP Ariba, Coupa, Tungsten, Taulia)
  • Hands-on involvement in billing operations, portal enablement, and payment infrastructure
  • Exposure to global processes and cross-functional collaboration
  • Opportunity to contribute to process optimization, automation, and system integration initiatives
  • A role within a global team reporting to Billing Operations and working closely with senior stakeholders
  • Direct contribution to financial performance by expediting payment readiness and cash flow

What You Need To Succeed

  • 3+ years of experience in billing, contract management, customer service, or Order-to-Cash operations
  • Proven experience managing customer onboarding and registrations within payment or invoicing portals
  • Strong understanding of billing processes, invoicing timelines, collections, and contractual dependencies
  • Ability to work cross-functionally with Sales, Finance, Legal, and Compliance teams
  • Strong customer-facing skills with a solution-oriented and service-driven mindset
  • High attention to detail, strong organizational skills, and ability to manage multiple requests in parallel
  • Analytical skills and comfort working with data, reporting, and reconciliations
  • Experience in a global, fast-paced, or high-tech environment is a strong advantage

One Last Thing

  • You will play a critical role in ensuring compliance, protecting financial integrity, and supporting audit readiness
  • Success in this role requires proactive communication, ownership, and the ability to balance customer needs with internal controls
  • If you enjoy working at the intersection of billing, contracts, and customer experience - this role offers real impact and visibility

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
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Job Details

Company
OpenText
Location
Reading, Berkshire, UK
Posted