IT Technician Apprentice

Working under the guidance of the IT Manager, the IT Technician Apprentice will assist with day-to-day technical support, learn essential IT skills, and contribute to the smooth running of the school’s digital learning environment.

This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change.

General Duties and Responsibilities:

• Via the helpdesk, provide first line technical support to teaching and administrative staff, as well as students where appropriate
• Support in the delivery and planning of one-to-one and group training opportunities for staff in relation to software and hardware
• Provide support during school events requiring IT or AV setup
• Ensure that the computer suites and workstations are maintained and well organised, taking into account health and safety requirements
• Assist in diagnosing and resolving issues with computers, interactive whiteboards, projectors, printers, and other classroom technologies
• Support the setup and maintenance of school devices, including desktops, laptops, tablets, and audio-visual equipment
• Help install, configure, and update software used across the school, including educational applications and classroom management tools
• Assist with managing user accounts, passwords, and permissions within the school’s network and learning platforms
• Maintain accurate IT inventory records and support equipment audits
• Help with routine network, server, and system maintenance under supervision
• Follow safeguarding, data protection, e-safety policies, and all school and Trust policies, ensuring proper handling of student and staff information
• Play a full part in the life of the school community, supporting its distinctive mission and ethos
• Such other duties may be reasonably allocated by your line manager or Headteacher

As part of your role, you will learn and develop to:

• Provide high quality customer service to staff, students and school stakeholders
• Provide high quality technical support to staff, students and school stakeholders
• Assist with ensuring the security, care and availability of the school’s IT infrastructure
• Assist in ensuring the smooth running of the school’s network
• Work alongside the IT Manager to ensure best value in identified procurement projects
• Work alongside the IT Manager to ensure that network hardware/software throughout the school is secure and compliant with the school Cyber Security, and Data Protection policies
• Support partner schools within the Trust as appropriate
• Provide technical support for Third Party IT Systems
• Liaise with external suppliers, agencies, service providers and partners to secure appropriate support, seek advice and prepare any required response to facilitate the effective management of the network

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Physical fitness
• Passion for IT

• English GCSE, grade 4 or above (Desired)
• Maths GCSE, grade 4 or above (Desired)