IT Technician Apprentice

Working under the guidance of the IT Manager, the IT Technician Apprentice will assist with day-to-day technical support, learn essential IT skills, and contribute to the smooth running of the school’s digital learning environment.

Role

This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change.

General Duties and Responsibilities:

Via the helpdesk, provide first line technical support to teaching and administrative staff, as well as students where appropriate
Support in the delivery and planning of one-to-one and group training opportunities for staff in relation to software and hardware
Provide support during school events requiring IT or AV setup
Ensure that the computer suites and workstations are maintained and well organised, taking into account health and safety requirements
Assist in diagnosing and resolving issues with computers, interactive whiteboards, projectors, printers, and other classroom technologies
Support the setup and maintenance of school devices, including desktops, laptops, tablets, and audio-visual equipment
Help install, configure, and update software used across the school, including educational applications and classroom management tools
Assist with managing user accounts, passwords, and permissions within the school’s network and learning platforms
Maintain accurate IT inventory records and support equipment audits
Help with routine network, server, and system maintenance under supervision
Follow safeguarding, data protection, e-safety policies, and all school and Trust policies, ensuring proper handling of student and staff information
Play a full part in the life of the school community, supporting its distinctive mission and ethos
Such other duties may be reasonably allocated by your line manager or Headteacher

As part of your role, you will learn and develop to:

Provide high quality customer service to staff, students and school stakeholders
Provide high quality technical support to staff, students and school stakeholders
Assist with ensuring the security, care and availability of the school’s IT infrastructure
Assist in ensuring the smooth running of the school’s network
Work alongside the IT Manager to ensure best value in identified procurement projects
Work alongside the IT Manager to ensure that network hardware/software throughout the school is secure and compliant with the school Cyber Security, and Data Protection policies
Support partner schools within the Trust as appropriate
Provide technical support for Third Party IT Systems
Liaise with external suppliers, agencies, service providers and partners to secure appropriate support, seek advice and prepare any required response to facilitate the effective management of the network

Training

Your training will follow a blended approach with work experience & assignments set by your Training Provider. You will receive company & colleague support, backed by 20% of your work time as off-the-job training, where you can work on developing the core skills, knowledge and behaviours ready for end-point assessment.

Upon successful completion of your apprenticeship, you will receive an apprenticeship qualification of Level 3 IT Solutions Technician.

To gain the skills and knowledge to achieve a career in IT.

Apprenticeship Standard: IT solutions technician (level 3)
Training Provider: ASSOCIATED NEIGHBOUR TRAINING LIMITED
Working Week: Monday to Friday 8 am - 4 pm (with a 45-minute unpaid break).
Expected Duration: 2 Years
Positions Available: 1
Closing Date: Sunday, 4th January 2026
Start Date: Monday, 5th January 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Patience
Physical fitness
Passion for IT

Qualifications

English GCSE, grade 4 or above (Desired)
Maths GCSE, grade 4 or above (Desired)

About the Employer

Orchard Park High (Croydon)

Orchard Park High as part of Greenshaw Learning Trust – ‘Always Learning’ is one of the highest performing multi academy trusts in the country that provides high quality comprehensive and inclusive education. The Trust is committed to meeting the needs of every student and our schools offer a broad curriculum and wide range of special needs provision in a welcoming and challenging environment. We are extremely proud of our success, but we are not complacent. We believe that we can – as an academy trust, as schools and as individuals – always improve. We are all ‘Always Learning’.

Apply Now