Customer Service Advisor

Customer Service Advisor - Full Time - Salary £24,242 to £26,416 (dependant on experience) Hybrid working

Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence to help customers build more resilient societies, preserve the environment, foster healthier, happier spaces that people want to live in, and support the delivery of improved public services and critical infrastructure.??

Join our dynamic Customer Service Team

Our Customer Service Team bridges the gap between technical expertise and customer satisfaction. This role involves providing timely, accurate, and empathetic support to users experiencing issues with hardware, software, or digital services. Our Customer Service Advisors troubleshoot problems, guide customers through solutions, and escalate complex cases when needed - all whilst maintaining a high standard of service and professionalism.

We are a small team and embrace a collaborative, innovative, and flexible work culture.

About the role

In this role, you'll be responsible for delivering high-quality customer support across multiple channels. We're looking for someone who can:

• Customer interactions: Respond to customer enquiries via phone, email, chat and social media. Provide accurate information about products and services. Resolve customer issues and complaints efficiently and professionally.

• Order processing: Assist customers with placing orders, tracking shipments and processing returns or exchanges. Ensure all transactions are accurately recorded and processed.

• Customer management: Foster strong relationships with all customers. Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

• Problem solving: Identify and troubleshoot customer issues related to products and services. Escalate complex issues to the appropriate department or supervisor when necessary.

• Feedback and improvement: Gather customer feedback and provide insights to improve products and services. Participate in training sessions to stay updated on new products and services.

• Understanding different customer groups: Ability to understand and address the unique needs of the public, businesses, utility companies and government customers. Strong interpersonal skills to build rapport with diverse customer groups.

We are looking for someone who is

• Calm under pressure and resilient in fast-paced environments

• Curious and eager to learn new technology

• A team player with a proactive attitude

• Detail-oriented and organised

• Basic understanding of App functionality

• Able to work using multiple system and processes

Location

We embrace a hybrid working model at OS. We have a fantastic HQ in Southampton, Hampshire where you will be based and required to work Monday to Friday for the first twelve weeks, followed by at least 2-3 days a week at OSHQ thereafter.

Closing date: Sunday 23rd January at 23:59