Client Services Executive

Owen Reed is looking to recruit a Client Services Executive for a top law firm in London.

Need to Do

• Meet and greet visitors, occupiers and clients by providing a five-star welcome

• Provide and offer refreshments in the main reception areas to all guests waiting

• Signing in visitors in accordance with security procedures and processes

• Manage room bookings as applicable using the various systems

• To provide support and AV assistance (manage the online video calls etc)

• Setting up conference room equipment as required, to include Laptops, Screens, projectors, conference phones, video conferences, Lync Pods, Hubs, ADSL lines

• As required set up conference room facilities, to include opening and closing of Partitions, whiteboards, room set ups (Cabaret/Theatre/Boardroom/Classroom styles)

• To announce visitors as appropriate in line with the process and policies

• To assist visitors and occupiers with queries in a friendly, knowledgeable, and professional manner

• To adhere to the site’s security procedures and regulations

• Answer the telephones from customers and occupiers in a friendly, timely and professional manner, using the guests’ name as appropriate during conversation

• Always offer additional assistance as and when required and maintain excellent customer care and front of house standards

• To deal with complaints or queries in a calm and professional manner and escalate when necessary

• Report any maintenance issues in all client areas

• Keep the reception areas tidy and clean, at all times

• Provide loan items and stationery as requested. Maintain loan logs and complete quarterly equipment inventories

• Manage ad hoc tasks inc. deliveries from couriers/by hand, ordering flowers

• To carry out administrative tasks and duties as and when required

• To provide, high quality, reactive and pro-active audio-visual support to the meeting rooms – Full training to be given

• Adopt a flexible attitude to working hours based on business demands

• To work with and alongside all internal and external hosts to ensure the smooth coordination of all Cannon Place events

About You

• Proven working knowledge of customer service within a corporate setting

• IT Literate inc. a working knowledge of Microsoft Office

• A working knowledge of Manhattan Data craft (desirable)

• A good standard of general education, including Math’s and English

• Excellent verbal communication skills

• Experience in a client-facing role involving IT and AV support (desirable)

• Highly service focused with a ‘can do’ attitude

• Good interpersonal skills, flexible to work with a range of styles and personalities

• Highly organized. Able to plan and prioritize the work of self and others

• Ability to maintain standards when under pressure

• Able to build strong relationships with key stakeholders

• The ability to listen, question and interpret information to understand requirements

• Problem solving skills - Suggest and deliver creative/innovative solutions

• Willingness to take on new tasks when required

• Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests