ICT Support Apprentice
Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.
Role
Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.
Responsibilities:
- Respond to helpdesk requests remotely.
- Taking help desk calls; logging and tracking calls.
- Hardware and software repairs in a workshop facility.
- Installation of hardware and software.
- Carry out network documentation and reporting.
- Assisting with sourcing spare parts and replacement equipment.
- Assisting the technical team with maintenance tasks and installs.
What we are looking for:
Desirable skills:
- Experience in hardware repair and troubleshooting.
- Experience with Microsoft Windows and Microsoft Office products.
Personal qualities:
- Well organised and self-motivated with a good telephone manner
- Able to work independently in the field.
- Reliable, enthusiastic and able to work effectively in a team.
- Ability to prioritise workload and deliver solutions to meet. customer SLA’s.
- Strong customer-facing skills, with an awareness of varying client technical skills.
- Attention to detail and accurate record keeping.
- Comfortable around young people in the education environment.
Essential:
- Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites.
- There will be a program of working with other team members in the field providing technician days and completing installations
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
- Your training will include gaining a Level 3 ICT qualification
- Training schedule has yet to be agreed. Details will be made available at a later date.
- Career progression opportunities
- Possibility to secure a full-time position after successful completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm). Shifts TBC/
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 9th October 2025
- Start Date
- Thursday, 16th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Positive attitude
- Motivated
- Passion for ICT
- Hardware and software
- Troubleshooting
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)
About the Employer
PARTNERSHIP EDUCATION LTD
We pride ourselves on our integrity and embody the education sector ethos and spirit, which is to understand we are all part of a larger supply chain, paid for by taxes, for the benefit of educating young people.
- Company
- PARTNERSHIP EDUCATION LTD
- Location
- INNOVATION CENTRE, UNIVERSITY WAY, CRANFIELD, BEDFORD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- PARTNERSHIP EDUCATION LTD
- Location
- INNOVATION CENTRE, UNIVERSITY WAY, CRANFIELD, BEDFORD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted