I.T. Apprentice

I.T. Apprentice is role to provide first line support to the business over the phone or in person or via remote software, they are responsible for building PC’s and Laptops. To learn and assist the fellow department members in their roles when required. Working in a small team, they will gain hands on experience with many solutions and network systems that operate in a football stadium that will be valuable learning experience for them. 

 Duties and Responsibilities:

• To provide 1st line technical support to all departments within the organisation 
• To be the first point of contact for support calls to the 2188 number 
• To log all support calls on the Fault logging system 
• To manage the inventory system and make sure the program is kept up to date
• To setup/configure I.T equipment 
• To provide technical support to the company’s mobile telephones 
• To provide match day technical support as per the I.T department Rota (optional) 
• To provide match day on call assistance as required (optional) 
• To ensure all relevant equipment/systems are functioning prior to home matches 
• To liaise with outside suppliers / support contactors as required 
• To manage stock levels and keep a record of equipment with stock checks 
• Learn IT systems as they gain experience to assist the dept in its day-to-day operations

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade A*-C/ 9-4 (Essential)
• Maths GCSE, grade A*-C/ 9-4 (Essential)