IT Support Apprentice
Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.
Role
Systems support for schools, nurseries and colleges. Predominately Microsoft networks and site-based working for clients primarily in and around Bedfordshire.
Providing general assistance to the team including workshop repairs and commissioning of equipment, deliveries, documentation, 1st Line support both onsite and remotely. There will a program of working with other members of the team in the field providing Technician days and completing installations. Structured training program in conjunction with Apprenticeship Training.
- Respond to Helpdesk requests
- Help desk calls – taking help desk calls; logging and tracking technical issues
- Hardware and software repairs
- Installation of hardware and software
- Carry out network documentation and reporting
- Assisting with sourcing spare parts and replacement equipment
- Assisting Technical team with maintenance tasks and installs
Desired skills and personal qualities:
- Well organised and self-motivated
- Good telephone manner
- Able to work independently in the field
- Reliable, enthusiastic and able to work effectively in a team
- Ability to prioritise workload and deliver solutions to meet customer SLA’s
- Strong customer facing skills, with an awareness of varying client technical skills
- Attention to detail and accurate record keeping
- Comfortable around young people in the education environment
Although not essential it would be desirable to have workplace experience in:
- Hardware and Software support
- Customer Service experience
- General office administration and good telephone manner
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Bi-weekly live training sessions delivered remotely by your ICT Tutor
- We are looking to offer full-time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, between 9.00am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th March 2026
- Start Date
- Wednesday, 25th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)