Apprentice Customer Service Representative
Join Primary Care IT’s Customer Service team supporting GP surgeries with their IT systems. You’ll gain hands-on experience helping customers, developing technical and communication skills, and completing a Level 3 Customer Service Apprenticeship in a friendly, supportive environment.
Role
You’ll be part of our Customer Service team, assisting NHS primary care clients with our digital products and learning all aspects of customer support. An average day may include:
- Responding to customer queries via phone or email
- Updating and maintaining our CRM system
- Assisting with customer onboarding and training
- Supporting the wider team with admin and service tasks
Training
You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of:
- On-the-job training in our office
- Online learning and tutor-led sessions
- Remote workshops with your apprenticeship provide
At the end you’ll achieve a Level 3 Customer Service qualification and develop key skills for a successful career in customer support.
Once qualified we would be looking to expand our Customer Service team with a permanent role.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- W S TRAINING LTD.
- Working Week
- Monday - Friday, 8.00am - 4.00pm (one day a week 9.00am - 5.00pm).
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 28th November 2025
- Start Date
- Monday, 1st December 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 5 (Desired)
- Maths GCSE, grade 5 (Desired)
About the Employer
PRIMARY CARE IT LTD
Primary Care IT provides innovative solutions to GP surgeries and other NHS primary care organisations. We help healthcare teams work more efficiently through our digital tools and expert support. Based in a collaborative, friendly environment, our team is dedicated to improving patient care through technology.
- Company
- PRIMARY CARE IT LTD
- Location
- Suite 3A, Keswick Hall, Norwich, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- PRIMARY CARE IT LTD
- Location
- Suite 3A, Keswick Hall, Norwich, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted