Internal Support Engineer Apprentice
Working as part of Purdicom’s Technical team we will guide and encourage you to excel with your apprenticeship and provide a well-rounded introduction to your career in IT. Within a small team you will encounter a wide variety of experiences and challenges from end user support, administrator tasks and server related issues.
Role
- Fault finding IT issues
- Investigation and resolving end user queries and faults with any IT related end user software and/or equipment
- Microsoft administration
- Deployment of IT equipment
- Use of an RMM (Remote Monitoring & Management) software to support end users
- Provide troubleshooting and technical support face to face, via phone, web-based tools and email for our internal users
- Additionally, when not carrying out the roles above there will be opportunity to work with the Technical Wi-Fi team
Training
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Regular meetings with your training coordinator to monitor progress and well-being
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and Maths (if required)
- Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
- Work based project and presentation
- Portfolio based interview
At the conclusion of a successful apprenticeship there is the opportunity to become a permanent member of the Technical team at a Junior position.
Purdicom believe in constant growth of individuals so further certifications will be available and encouraged upon completion.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Monday to Friday, 8:30am to 5:30pm or 9.00am to 6.00pm. Finish at 5.00pm/5:30pm on a Friday.
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 1
- Closing Date
- Friday, 29th August 2025
- Start Date
- Monday, 15th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- Maths & English GCSE, grade A*- C / 4 - 9 (Essential)
About the Employer
PURDICOM LTD
Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point and security technologies to a very hungry market. The products and services we sell are always in high demand. We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.
- Company
- PURDICOM LTD
- Location
- 4 WOOLLEY BARNS, WOOLLEY, WANTAGE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
- Posted
- Company
- PURDICOM LTD
- Location
- 4 WOOLLEY BARNS, WOOLLEY, WANTAGE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
- Posted