Application Support Analyst

Application Support Analyst,

£32,000 - £37,000

Gerrards Cross, Buckinghamshire (Office-based)

(Near Slough, Marlow, Bourne End, Maidenhead, Windsor, Beaconsfield, High Wycombe)

Application support specialist with SQL, integration, and customer-facing implementation experience required by a software provider. In this role you support system deployments, ensuring smooth installation, configuration, and integration of applications.

This office-based position focuses on application support during client onboarding and implementation phases.

Responsibilities:

• Install and configure clinical applications and SQL databases in Windows-based environments
• Resolve second-line application support issues via phone, email, and remote access
• Handle SQL-related integration and deployment tickets during onboarding
• Liaise with client IT teams to support implementation
• Run post-install training sessions
• Track application support tasks and tickets in Jira

Requirements:

• Technical qualification or degree
• Strong SQL and Windows OS knowledge
• Experience in second-line application support, ideally 2+ years
• Familiarity with service-desk tools, especially Jira
• Able to work independently and resolve integration issues
• Must live within 45 minutes of the office and hold a driving licence

This role would suit anyone with application support experience, but also people with backgrounds in software engineering, databases, or other software support.

Apply now!