Ecommerce Executive
Job Title: Ecommerce Executive
Department: Ecommerce
Location: Central London Office - hybrid way of working
Report to: Ecommerce Manager
Your key accountabilities will include
Reporting to the Ecommerce Manager you will play an important part in contributing to the execution of our ecommerce strategy across our three storefronts in the UK and US. Working cross functionally across the business to support and deliver continued growth you will place the customer experience at the heart of everything you do whilst balancing commercial tactics.
Due to the start-up nature of the company, this role would suit an ambitious individual who can thrive in a fast-paced environment, use their initiative, and work well as part of a team.
- Working with the Ecommerce Manager to plan and execute the ecommerce strategy
- Working with Ecom Manager to plan NPD launches. Collaborating with Creative to brief and set up in good time.
- Executing updates to websites including homepage updates, new product set up, category merchandising, navigation updates and landing pages.
- Supporting with the quality control for all development rollouts through QC / QA testing plan
- Work with Operations team to ensure stock is reflected correctly and support the development of automated processes
- Assist in the creation and maintain the Ecommerce promotions calendar. Collaborating with internal teams for effective website merchandising and promotion set up. Executing post-promotion analysis.
- Driving our customer review performance forward
- Own the onsite search experience making continual improvements to help make the website a joy to shop on
- Assisting in conversion rate optimisation initiatives using third party tools and agencies
- Reporting on ecommerce performance and providing insights as needed
- Driving continuous site improvements to maximise conversion and improve customer experience, working with Customer Services team to identify custom pain-points, map journeys and identify solutions.
- Supporting Customer Care on customer contacts to help resolve issues raised or offer best advice for a great customer experience
- Support Ecommerce Manager on other tasks as needed for the business across our digital remit
Success measures
- Conversion rate targets
- Website engagement KPI’s
- Delivering trade campaigns to deadlines
Key skills/preferred experience
- 2+ years’ experience in eCommerce
- Ability to work effectively and collaboratively across teams
- Magento 2 experience desirable
- Strong communication skills
- Positive, energetic, and pro-active attitude
- Organised and good at managing multiple projects at once
- Analytical ability to review performance and share insights, not just numbers
- Demonstrated ability to thrive in a fast paced, rapidly changing environment
- Creative problem-solver not afraid to bring new ideas to the table