1st Line IT Support Technician - Scunthorpe

1st Line IT Support Technician - £26,000/£28,000 per annum - Scunthorpe (Occasional Travel To Brigg)

Principal IT are working with a leading global lifestyle brand that are looking for a 1st line support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

About the Role

As an IT Support Technician (1st Line), you will be the first point of contact for IT queries, providing efficient, friendly support to colleagues across the business. You will ensure smooth day-to-day operations by resolving common issues, maintaining accurate records and escalating more complex cases to the System Operations Technician. This role is key in keeping people productive and confident with their IT tools.

Key Responsibilities

USER SUPPORT

• Act as the first point of contact for IT queries (helpdesk, calls, tickets).
• Troubleshoot and resolve common IT issues, escalating where needed.
• Support meeting setup to ensure all meetings begin smoothly with full access to required systems.

SYSTEMS & RECORDS

• Maintain the IT asset register and manage user accounts.
• Log and categorise issues to provide insight for process improvement.
• Carry out database maintenance and data cleansing.

COLLABORATION & TRAINING

• Assist colleagues with day-to-day efficiency by supporting use of tech-enabled workflows.
• Contribute to knowledge sharing and process documentation.
• Develop reporting and data skills to support business needs as experience grows.

Essential Skills and Experience

• Knowledge of Microsoft 365, Windows environments, and IT hardware.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate clearly with colleagues at all levels.
• Organised approach to logging and tracking tickets.
• Eager to learn and develop IT skills.

Benefits

• Optional 4-day working week 8am-5pm with no reduction in pay
• Discount on Wrendale products
• Regular paid social events
• Employee assistance programme (Simply Health) available after probation
• Opportunities for professional development

How to Apply:

• If you are interested in hearing more about this 1st line support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH