Trainee Technical Support

Trainee Technical Support

Motormax are seeking a Technical Support Trainee to join their team. This is a full-time, entry-level position offering hands on training and the chance to grow into more advanced technical responsibilities.

Motormax specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.

You'll have an interest or background in the vehicle sector, whether through auto installs, mechanical work, or a personal hobby involving vehicles and components would be a real advantage. You'll begin with the fundamentals, such as flashing software, before progressing into R&D, client support, and physical installations on exciting new projects.

As Trainee Technical Support you will need to have/be:

• Exemplary customer service standards
• Good knowledge of MS office
• Excellent communication skills
• Strong attention to detail
• Strive to achieve high standards and take pride in any work undertaken
• Excellent organisation and time management skills with an ability to meet deadlines
• Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
• Ability to act and operate independently

Details:

• Salary: Minimum Wage
• Working Hours: Full time, Monday - Friday, 9.00am - 5.00pm
• Location: Shenstone, Lichfield
• Duration: Permanent

You'll work towards carrying out the following duties:

• To assist in projects ensuring timelines and deliverables
• Technical liaison between factories and customers
• Design spec for project work
• To assist in all R & D involved in any new projects
• To provide written briefs
• Make site visits to monitor projects as required
• To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach
• To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
• To provide both in-house and external technical training as required
• To complete customer hand over with driver instructions
• To provide technical support internally and to external customers, supporting the installation of our products
• To evaluate and improve our customer support from inbound calls and customer feedback
• To manage vehicle and product application guides including any amendments with new vehicle releases
• To be included in the companies RMA process including testing and logging of parts.

Benefits of working as Trainee Technical Support:

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme