IT Support Technician - 1st Line
This is a newly created role through growth, and you will be joining a highly collaborative team, to deliver frontline technical support. You will play a key role in resolving day-to-day issues, supporting new starters, and ensuring technology enables the organisation to operate effectively.Key Responsibilities
- Provide 1st line technical support for hardware and software issues
- Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate
- Support Microsoft 365, Windows and basic Active Directory administration
- Set up and maintain meeting room and AV equipment
- Deliver IT inductions and support employee onboarding and offboarding
- Prepare and configure laptops, devices and user accounts for new starters
- Maintain IT asset inventories, documentation and “how-to” guides
- Support desk moves, office IT setup and general IT tasks
- Experience in a 1st line IT support or IT service desk role
- Working knowledge of Windows OS and Microsoft 365
- Understanding of IT support principles and ticketing systems
- Basic knowledge of Active Directory
- Strong communication skills with the ability to explain technical issues clearly
- A proactive, customer-focused and team-oriented approach
- Relevant IT training or certifications (e.g. ITIL) – desirable
- Exposure to Microsoft Teams, SharePoint or MDM – desirable