Digital Operations Apprentice

Employer description:

PG Paper is a global paper solutions company headquartered in Scotland, specialising in sourcing and supplying a wide range of paper and packaging products to businesses across the world. Today, PG Paper operates in over 60 countries across Europe, Asia, North America, and beyond.

They are looking to recruit an enthusiastic and motivated apprentice to support their busy team. They are looking for candidates with a keen interest in working within a busy office environment learning business processes and supporting their operational teams with administration tasks. 

Responsibilities:

• Serve as the first point of contact for incoming calls and correspondence from clients and supplies.
• Triage enquiries and route them to the relevant departments or individuals when required.
• Become a system expert in our core platforms: NetSuite Oracle (ERP) and Salesforce (CRM).
• Monitor stock levels on NetSuite Oracle to ensure customer orders can be fulfilled.
• Maintain and accurately update customer records on Salesforce in a timely manner, ensuring data integrity.
• Conduct research to support the operational team with project and client needs.
• Manage sample handling within the order management process.
• Independently manage assigned projects aligned with skill level.
• Create, edit, and format documents using Microsoft Office tools.
• Organise and file both digital and physical documents in line with company procedures.

You will develop skills including:

• Good communication skills, both oral and written.
• Good organisational skills.
• Good interpersonal and customer service skills.
• An ability to work using own initiative within boundaries.
• An ability to work effectively with people across a wide range of levels and responsibilities.
• Good team-working skills.

The successful candidate will have:

• Excellent communication skills, professional and articulate as many contacts do not have English as their first language.
• Be self-motivated and able to work independently with minimum direction.
• Able to work to tight deadlines.
• Strong organisational skills with the ability to multitask.
• Strong IT skills, with a good understanding of Microsoft Office packages especially Excel.
• Qualifications at National 4 and National 5 or above.

Salary: £14,722.50 per annum.

Working hours: Monday to Friday, 9am – 5pm.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.