IT Solutions Technician Apprentice (L3)

Key responsibilities: 

• Provide first-line IT support to staff, including troubleshooting hardware, software, and network issues.
• Assist with setting up new equipment such as laptops, mobile devices, and user accounts.
• Support the IT & projects team with system upgrades, installations, and maintenance.
• Contribute to project workstreams by helping gather requirements, testing systems, and preparing documentation.
• Help maintain IT records, asset registers, and project documentation.
• Provide excellent customer service and communicate clearly with colleagues at all levels.
• Ensure compliance with company policies, data protection, and cybersecurity best practices.  

 
What You’ll Learn  

• Practical IT skills including device setup, troubleshooting, and administration.
• Exposure to project management methods and tools.
• Knowledge of IT systems, networks, and business applications.
• Experience of working within a professional office environment.
• Communication, teamwork, and problem-solving skills.  

 
What We Offer  

• A structured apprenticeship programme with mentoring and support.
• Paid training time to complete your apprenticeship qualification.
• Opportunities for career progression within IT & Projects after successful completion.
• A supportive working environment where you can grow your skills.  
   

Essential skills, characteristics and experience 
We don’t expect you to know everything already – this role is about learning and developing. However, the ideal candidate will have:  

• A genuine interest in IT and technology.
• Good problem-solving skills and a willingness to learn.
• Strong communication skills with a customer-focused approach.
• Ability to work as part of a team and take initiative when needed.
• Basic knowledge of Microsoft Office 365 and IT equipment is desirable but not essential.  
   

Entry Requirements  

• GCSEs (or equivalent) in English and Maths at grade 4 (C) or above.
• A-Level, BTEC, or equivalent qualifications are desirable but not required.
• Eligibility to enrol on an approved IT apprenticeship programme.  

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

• English GCSE, grade 4 (C) (Essential)
• Maths GCSE, grade 4 (C) (Essential)