Interim L1 Engineer

Interim Deskside and End User Support Engineer

Great Yarmouth
29 December 2025 to 26 January 2026

Overview
We are seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting.

The Engineer will act as the first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels.

Key Responsibilities
Provide first line deskside IT support to end users across hardware software and connectivity issues
Diagnose and resolve incidents and service requests within agreed SLAs
Install configure and support Windows 10 and Windows 11 laptops desktops printers and peripherals
Support Microsoft 365 applications including Outlook Teams and SharePoint
Carry out basic Active Directory tasks including password resets account unlocks and permissions
Escalate more complex issues to second and third line teams when required
Log update and close tickets accurately within the IT service management system
Deliver a professional and customer focused service at all times

Skills and Experience Required
Previous experience in a Level 1 or deskside support role within a corporate or managed services environment
Strong working knowledge of Windows 10 and Windows 11
Good understanding of Microsoft 365 and common end user applications
Basic Active Directory experience
Familiarity with ITSM tools such as ServiceNow
Strong communication and customer service skills
Ability to manage multiple tasks and work independently