Administrative Assistant - User Centred Design Team

Administrative Assistant - User Centred Design Team

• Contract: 6-month contract
• Location: Bedford, Hybrid (2 days in office per week- may be some flexibility on this)
• Salary: £200 per day via Umbrella

Join the User Centred Design team as an Administrative Assistant, where you will play a pivotal role in enhancing our products and services, focusing on users with the highest needs. This position does not require a background in research or design but demands a thoughtful and empathetic approach to participant support across various access needs. You will also provide high-quality administrative support to manage our user research panel effectively.

Day-to-Day of the Role:

• Communicate securely and efficiently with participants and recruitment partners using established processes.
• Be an integral part of a multidisciplinary product team working on high-profile projects like the MoneyHelper Pensions Dashboard (MHPD) and Pensions Dashboards Programme (PDP).
• Assist in recruiting research participants, coordinating research sessions, maintaining records and documentation, and supporting both in-person and remote research sessions.
• Build and maintain relationships with partner organisations, including large pension providers and support organisations, to recruit potential participants.
• Manage sensitive records, ensuring GDPR compliance and secure document storage.
• Provide administrative support for recruitment, including scheduling meetings and research sessions, handling mail merges, and responding to queries.
• Engage with panel members, addressing their questions and supporting those with basic tech issues or access needs.
• Support site visits and continuous improvement to research operations.

Required Skills & Qualifications:

• Proven experience in administrative support, panel management, and working with sensitive data.
• Ability to prioritise multiple tasks and seek support when necessary.
• High level of attention to detail, especially in handling participant data, consent, and payments.
• Professional and empathetic communication style suitable for interacting with diverse research participants and stakeholders.
• Strong written and verbal communication skills for effective coordination and collaboration across teams.
• Adaptability to learn new tools and processes and respond to changing research priorities.
• Willingness to travel occasionally within the UK to support in-person research sessions.

Desirable:

• Understanding of data protection and GDPR requirements.
• Experience in an agile delivery environment.
• Familiarity with participant panel or community management platforms (e.g., Participant Kit).
• Proficiency in using online scheduling tools (e.g., MS Bookings) and third-party digital reward platforms (e.g., Edenred).

Benefits:

• Hybrid working flexibility with a maximum of 2 days a week in the office.
• Opportunity to work on significant projects impacting financial services across the UK.
• Exposure to a diverse and inclusive work environment.

If you have the necessary skill set please apply online today!