Business Analyst

ACRO Criminal Records Office is seeking a highly capable and proactive Business Analyst to join the Continuous Improvement Team. This is an exciting opportunity to contribute to transformational change across a national organisation with significant operational impact. Working closely with colleagues across ACRO, wider policing, and external partners, you will help streamline processes, optimise workflows, and support data-driven decision making.

If you thrive in a collaborative, analytical environment and enjoy turning complex problems into clear solutions, this role offers a rewarding chance to help shape the future of ACRO’s services.

This is an initial 6-month contract position based in Whiteley/Fareham and the role will be based onsite, the hourly rate for the role is £20.93 per hour + holiday and benefits.

What You’ll Be Doing

In this pivotal role, you will:

• Support the delivery of digital transformation, process improvement and optimisation initiatives.
• Work with stakeholders across all levels to gather, document and analyse business requirements, processes, and workflows.
• Use advanced data collection and analysis techniques to identify inefficiencies, root causes, and opportunities for improvement.
• Produce high-quality reports and presentations to communicate insights and recommendations to both technical and non-technical audiences.
• Oversee analysis deliverables and ensure changes are governed appropriately through formal change control.
• Liaise with third-party vendors to ensure system changes align with business needs and organisational objectives.
• Track project milestones, maintaining accurate documentation and reporting on risks, progress and dependencies.
• Conduct risk assessments for new and existing business processes.
• Contribute to business cases, ensuring alignment with organisational strategy and resourcing.
• Provide mentoring, guidance and support to colleagues on analytical tools, methodologies and best practice.
• Support senior analysts and project managers in planning, stakeholder engagement and delivery of complex change initiatives.

About You

You will bring strong analytical capability and a passion for improving processes and services. You will also have the confidence to engage effectively with multiple stakeholders in a dynamic environment.

Essential:

• Educated to QCF Level 4, or equivalent experience at this level.
• Professional practitioner-level qualification in Business Analysis (e.g., BCS Level 4, International Diploma in Business Analysis).
• Significant experience in a Business Analysis or similar analytical role.
• Strong analytical and problem-solving skills.
• Proven stakeholder engagement experience, including facilitation of workshops and requirements gathering.
• Experience supporting digital transformation or major change initiatives.
• Proficiency with tools that support workflow optimisation, process mapping, analysis and reporting.
• Ability to convey complex information clearly to diverse audiences.