IT Support Analyst

IT SupportKings Lynn and surrounding£27,000 (On-site with travel)

Do you have a passion for helping people and a keen interest in IT? We’re looking for a friendly, approachable individual to join our clients team and provide exceptional IT support across multiple office locations. This is an exciting opportunity to work closely with an experienced IT Manager and play a key role in delivering high-quality technical assistance.

Key Responsibilities

• Provide first-line IT support via the internal helpdesk, logging and resolving hardware and software issues.
• Deliver in-person IT assistance across multiple offices.
• Support with case management and dictation software.
• Assist with user account setup and management through Active Directory.
• Set up and maintain PCs, laptops, docking stations, and peripherals.
• Troubleshoot technical problems and implement effective solutions.
• Maintain accurate documentation for IT processes, assets, and user guides.
• Carry out administrative tasks, including invoice processing.

Skills & experience

• A basic understanding of PC hardware and Windows operating systems.
• Knowledge of Microsoft Office applications.
• Strong organisational and communication skills with a customer-focused approach.
• Some understanding of servers and networks (desirable but not essential).
• A logical approach to problem-solving and the ability to work independently.
• A genuine interest and enthusiasm for IT.

Requirements

• Full-time position, Monday to Friday, 9am–5pm.
• Ability to travel regularly to multiple office locations (you must own your own car and have a clean valid driving licence).
• On-site presence required

If you are interested in the opportunity, please apply using the link provided.