Voids Administrator

Job Title: Voids Administrator

Service Area: Connect Property Services

Temporary Placement - potentially ongoing

Location: Luton

Role: Hybrid Role

Job Purpose

To provide high-quality administrative support to the voids service, ensuring empty properties are managed efficiently and returned to a safe, compliant, and lettable standard within target timescales, helping to minimise rent loss and meet regulatory and service performance requirements.

Key Responsibilities

• Administer the end-to-end voids process from tenancy end to re-let
• Raise, update, and monitor repairs and void works orders using the housing management system
• Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access
• Maintain accurate and up-to-date records in line with audit and regulatory requirements
• Track void turnaround times and highlight delays or risks to targets
• Respond to enquiries from internal teams, contractors, and external partners
• Ensure void properties meet social housing standards, policies, and procedures

Knowledge, Skills & Experience

Essential:

• Previous administrative experience, ideally within social housing or property services
• Strong organisational skills with the ability to manage competing priorities
• High level of accuracy and attention to detail
• Confident using IT systems, including housing management and repairs systems
• Excellent communication skills

Desirable:

• Experience working with voids, repairs, or asset management teams
• Knowledge of social housing voids processes, lettings, and compliance requirements
• Understanding of health & safety and property compliance in social housing

Personal Attributes:

• Customer-focused with an understanding of social housing values
• Proactive and able to work under pressure
• Team-oriented with the ability to work independently
• Committed to equality, diversity, and safeguarding

Values & Compliance:

• Work in line with the organisation’s values, policies, and regulatory standards
• Promote health & safety, safeguarding, and data protection at all times

If you are interested in this role, please apply here and we will be in touch.